Privacy Policy

Effective Date: 11/01/2025

Drive Solutions LLC ("Drive Solutions," "we," "us," or "our") provides the aftermarket agent digital experience and all related websites, tools, communications, and services (collectively, the "Services").

By accessing or using the Services, by providing information to us, or by purchasing a vehicle from a participating dealer, you consent to the collection, use, disclosure, and retention of your information as described in this Privacy Policy unless and until you explicitly opt out where applicable.

1. Information We Collect

We collect information directly from you, automatically through your use of the Services, from participating dealers, from warranty administrators, and from commercially or publicly available sources.

1.1 Personal Information

• Name, address, phone number, email address
• Communications with us (SMS, email, chat, phone recordings, etc.)
• Information you submit through forms, surveys, or interactions with our AI assistant

1.2 Vehicle & Deal Information

• VIN, year, make, model, mileage, ownership status
• Purchase date, deal structure (cash/finance/lease), pricing and trade-in data
• Aftermarket products purchased, declined, or available

1.3 Technical & Behavioral Data

• IP address, device identifiers, browser type, operating system
• Usage logs, session duration, clickstream data, page views
• Chat transcripts, interaction patterns, and message history

1.4 Dealer & Partner Data

• Customer and deal records supplied by participating dealers
• Qualification, pricing, underwriting, and enrollment data from warranty administrators
• Third-party enrichment sources to verify, supplement, or expand your profile

We may combine and cross-reference information across these sources.

2. How We Use Your Information

2.1 Service Delivery & Personalization

• Operating the Aftermarket Agent experience
• Personalizing recommendations, eligibility windows, and pricing
• Supporting quotes, applications, purchases, and claims

2.2 Communications (Customer Care, Transactional, & Marketing)

We communicate with you through email, SMS/text message, telephone, push notifications, and in-app messages.

By providing your phone number, email, or other contact information to us or to a participating dealer, or by using the Services:

• You expressly consent to receive SMS/text messages, emails, phone calls, and automated/AI-generated messages from Drive Solutions.
• This consent applies to all customer care, transactional, and marketing communications.
• You consent to messages sent using automated technology, including dialers, scripted responses, and AI-generated communication, even if you do not specifically request the communication.
• Your consent remains valid until you explicitly opt out, and your continued use of the Services constitutes ongoing consent.
• Opting out of communications marketing communications does not affect our ability to send transactional, servicing, operational, or legally required communications.

2.3 Data Enrichment, Modeling & Analytics

By using the Services, you authorize Drive Solutions to:

• Enrich, supplement, or expand your profile using third-party data sources, public records, dealer data feeds, warranty administrator data, and commercially available data.
• Generate derived data, predictive models, probability scores, risk scores, eligibility indicators, or behavioral insights based on your profile and interactions.
• Combine your data with other users' data for analytics, benchmarking, or model training.
• Use, retain, and analyze enriched or derived data indefinitely, including in aggregated or de-identified forms.

These rights support our ability to improve recommendations, optimize product eligibility, enhance marketing performance, and support dealer and partner operations.

2.4 Dealer, Partner & Warranty Administrator Support

We may share your information, including enriched and derived information, with:

• Participating dealers
• Warranty administrators (including AGWS)
• Affiliated service providers, data partners, and contracted business partners

We share data to support:

• Eligibility checks, underwriting, pricing, quoting
• Enrollment and servicing of protection products
• Dealer analytics, business operations, and performance reporting
• Marketing, retargeting, and customer follow-up programs

Information may be shared on a recurring, continuous, and ongoing basis to deliver and improve the Services. Partners may use information according to their own privacy policies and contractual obligations.

3. How We Share Information

We share information with the following categories of parties:

3.1 Dealers & Warranty Administrators

To support operations, pricing, underwriting, administration, reporting, and customer engagement.

3.2 Service Providers & Contractors

Companies that help us operate the Services (hosting, SMS delivery, analytics, data enrichment, security, customer support).

3.3 Business Partners

Warranty administrators, aftermarket product providers, and dealers participating in Drive Solutions programs.

3.4 Legal, Compliance & Protection

When required to comply with law or protect our rights, safety, or property.

3.5 Corporate Transactions

Information may be transferred in a merger, financing, sale, or acquisition involving Drive Solutions.

4. Your Privacy Choices

4.1 Opting Out

You may opt out of:

• Marketing emails via unsubscribe links
• Marketing SMS texts by replying "STOP"
• Certain data uses by contacting us

Opting out does not apply to transactional communications or uses necessary to provide the Services.

4.2 Access, Correction, or Deletion

Requests can be made to privacy@drivesolutions.ai. We may retain certain data as required by law or for legitimate business purposes, including enriched or derived data.

5. Data Retention

We retain information for as long as necessary to operate the Services, support product administration, fulfill legal requirements, resolve disputes, improve our systems, and maintain business continuity. Aggregated and de-identified data may be retained indefinitely.

6. Security

We use administrative, technical, and physical safeguards to protect information, though no system is perfectly secure.

7. Children's Privacy

The Services are not intended for children under 13.

8. Third-Party Links

We are not responsible for the privacy practices of third-party sites or services linked from our platform.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates take effect when posted with a revised "Effective Date."

10. Contact Us